Finally see where your outbound gets stuck.
After every call the rep records in a few clicks how it went. That builds the history of every contact, and the numbers of your team.
After the call, what happened in the call disappears.
Whether a rep dialed 20 numbers in a day or 100 looks the same from the outside. How many people they actually reached, how the conversations went, how many were interested at all: none of it gets recorded.
What remains is what sticks in someone’s head. On the next call the rep no longer knows what was discussed last time. And leadership sees revenue and meetings at the end of the month, but not how they came about.
That makes sales the only area that is run on gut feeling. And the most expensive one.
Log the result, in a few clicks.
Not reached, not interested, interested, email sent. You decide yourself which results are available to pick.
On the next call the history sits on the contact: when it was last spoken to and what came out of it. Even if a colleague dialed.
Pick a reason to log this dial.
Where your team stands, visible at any time.
How many contacts were dialed, how many of those reached someone and how the conversations went: per rep, per team, per period.
That shows you where it stalls, at the dial attempts, in the conversation or in the follow-up, instead of only a revenue figure that does not say what to do.
Where the contact stands, the numbers in the dashboard.
Before every call the rep sees at a glance what was last discussed and what was agreed. And the dashboard shows what comes out of the calls: dialed, reached, positive. Per rep and per team.
Questions about dial tracking
Which metrics you get, what counts as a good connect rate and how to steer a team with them.
What is dial tracking?
Dial tracking records what happens on every call attempt.
Not just whether a number was dialed, but whether someone picked up, whether a conversation took place, and what the outcome was.
What metrics do I get?
Among others: dial attempts, connected conversations, connect rate, reachability rate, positive outcome rate, booked meetings, and open tasks.
Plus breakdowns by time of day, day of week, and target group.
What dial tracking features does Konver offer?
A personal dashboard with a daily overview of performance, tasks, and activities.
Reach analytics showing how dial attempts distribute across contacts and companies. Efficiency and coverage metrics like attempts to connect, first-attempt success rate, redial rate, and list coverage. Best call times for your team, calculated from your own data.
What is a good connect rate in B2B cold calling?
The industry average sits between 5 and 12%.
That means out of 100 dial attempts, 5 to 12 result in an actual conversation.
Teams working with direct dials and calculated reachability signals reach 20 to 30%.
How does dial tracking help me manage my team?
Without numbers, sales management is guesswork.
Dial tracking shows whether the issue is activity volume, data quality, timing, or conversation skills.
Only with that breakdown can you optimize specifically instead of just demanding "more calls".